This Ecommerce Site Automates SMS Marketing with Jisort Bulk SMS
The Challenge
As a fast-growing ecommerce company selling household products online, maintaining customer relationships was critical but challenging to scale. Specifically, we wanted to:
- Send customers timely reminders on promotions and new arrivals
- Deliver personalized messages for birthdays and holidays
- Avoid high costs and hassles of manual SMS processes
Relying on staff to manually send SMS campaigns was tedious, risky, and cost-prohibitive. We needed an automated solution.
The Solution
We implemented Jisort’s bulk SMS platform to seamlessly:
- Upload contacts from our customer database
- Schedule campaigns to send automated SMS messages
- Get delivery reports on SMS reach and engagement
The Results
Jisort’s bulk SMS capabilities have been a game-changer:
- 68% increase in SMS message volume
- 4X faster campaign creation without manual entry
- $3,200 saved annually on labor for SMS efforts
We’ve also seen higher customer satisfaction and sales:
| Metric | Before Jisort | After Jisort | % Change |
|---|---|---|---|
| SMS Messages Sent | 1,500/month | 2,800/month | +87% |
| Click-Through Rate | 2.8% | 3.7% | +32% |
| Customer Satisfaction Score | 76 | 81 | +6% |
The Future
With SMS marketing automated, we are now focused on service expansion, including:
- Launching an AI chatbot to handle customer inquiries
- Building WhatsApp and social media integrations
- Testing personalized recommendations in messages
We plan to continue leveraging Jisort’s platform to enhance omni-channel engagement as we scale new solutions to delight customers. SMS will play an integral role in this next phase of rapid growth for our brand.
