The Challenge As a fast-growing ecommerce company selling household products online, maintaining customer relationships was critical but challenging to scale. Specifically, we wanted to: Send customers timely reminders on promotions and new arrivals Deliver personalized messages for birthdays and holidays Avoid high costs and hassles of manual SMS processes Relying on staff to manually send…
The Challenge As a growing financial cooperative with over 1,200 shareholders, our SACCO struggled to provide stakeholders timely insights into financial performance. Specifically, we wanted to: Give shareholders real-time visibility into financial health Arm leadership with reports to address stakeholder concerns Reduce risk and uncertainty heading into annual meetings Manual reports from spreadsheets couldn’t scale,…
The Challenge As a lending SACCO seeking to provide financial services to underserved pastoral and livestock trader communities, a key challenge we faced was the paper-based customer registration process. Many potential members lacked formal identification documents or had documents in poor condition. This made registration difficult and created barriers to onboarding new members. Specifically, we…
The Challenge We are an asset financing firm that provides equipment for farm mechanization and agro processing to customers on a leased loan basis. Our main challenge was keeping updated records on our customers and the status of their loan repayments in order to offer better rates to our loyal customers. Specifically, we wanted to:…
The Client: HR Consulting Firm This HR consulting firm specializes in helping job seekers secure new roles. They coach clients on resumes, interview skills and workplace etiquette to set them up for success. The firm has a team of coaches who collaborate to provide comprehensive consulting services. The Challenge: Coordinating a Remote Consultant Team With…